Clean City
Support
Something not working, or an idea to make the game better? Write to [email protected]. It helps to include your device model, your system version and what you were doing when the problem appeared.
Frequently asked questions
Where is my progress saved?
Only on your device. There is no account or cloud save, so deleting the game or changing phones starts a new city.
I bought something and did not receive it.
Close the game completely and open it again: unfinished purchases are delivered on start. If it still does not appear, open the shop and tap "Restore purchases", then write to us with the date of the purchase.
What does "No ads" do?
It is a one-time purchase. After buying it you get the ad rewards without watching the video. You can recover it on a new device with "Restore purchases".
An ad does not load.
Ads need an internet connection and are not always available. Wait a moment and try again; the game is fully playable without them.
How do I ask for a refund?
Refunds are handled by the store where you bought: Apple at reportaproblem.apple.com, or Google Play from your order history.
The game runs slowly on my phone.
The game adjusts its graphics quality automatically. Closing other apps can help; if it still stutters, send us your device model so we can look into it.